071 608 3226
Click to call: 071 608 3226

Freeworld Travel (Pty) Ltd t/a Travel and Sport Privacy Notice

Elite Tours Privacy Notice
Last Updated: 10 June 2025

Elite Tours is committed to the responsible collection and use of your personal information, in accordance with the Protection of Personal Information Act (POPIA). This Privacy Notice explains how we collect, use, and disclose your personal information.

1. Information We Collect

We collect personal information that you provide directly to us through:

  • Booking forms

  • Email correspondence

  • Copies of travel documents

  • Reply slips

  • Other communication or forms

The personal data we collect may include:

  • Full names and ID or passport numbers

  • Contact details (phone, email)

  • Age and birth date

  • Gender and race

  • Physical address

  • Dietary requirements

  • Medical conditions

  • Full or partial banking details

  • Name of your school (if applicable)

  • Any other information you provide

We may also collect data through cookies, tracking pixels, and standard web analytics, such as:

  • IP address

  • Browser type

  • Visit time and page requests

Any information you share with us through our website will be protected and stored responsibly.

2. How We Use Your Information

Your information is primarily used to:

  • Provide travel and tour services

  • Communicate with you

  • Handle travel emergencies

  • Prevent fraud and technical issues

  • Comply with legal requirements

We may also receive information from third parties, such as your school (if they have given us your details or referred you to us), especially if you’ve paid for services but haven’t yet shared your contact information.

3. Sharing Your Information

We may share your personal data with:

  • Service providers involved in delivering services (e.g., airlines, hotels)

  • Legal or regulatory authorities, if required

All partners are contractually obligated to protect your personal information under POPIA.

4. Children’s Privacy

Our services are directed to adults. Where children are involved, all communication and consent are handled through a parent or guardian.

5. Legal Grounds for Processing

We process your data based on the following legal grounds:

  • Your consent (which you may withdraw at any time)

  • Fulfillment of a contract with you

  • Legal obligations

  • Protection of your vital interests

  • Public law obligations

  • Our legitimate interests or those of a third party

6. Data Security and Retention

We take appropriate measures to safeguard your personal information from misuse, loss, and unauthorised access.

  • Access is limited to those who need it to perform their duties.

  • We retain your data only as long as necessary for business, legal, or regulatory reasons.

  • Once no longer required, your information is securely deleted or destroyed.

7. Your Rights

Under POPIA, you have the right to:

  • Request access to your personal data (fees may apply)

  • Request corrections or updates to your data

  • Request deletion of your data, subject to legal limitations

We will respond to requests within one month. To exercise your rights, please contact us using the details below.

8. Contact Us

If you have any questions or concerns about how your information is handled, please contact our Deputy Information Officer:

Name:Elite Tours

Address: Based in South Africa – Operating Globally

Phone: 071 608 3226

Email: info@elitetours.co.za

9. Changes to This Notice

This Privacy Notice may be updated periodically. We will revise the “last updated” date at the top. For significant changes, we may notify you directly.